Returns

Contractors over-order. It is cheaper than making a second trip, and we would rather you took the extra box than held up the job. This is how the extra box comes back.

The short version

30 days from delivery or collection, unused and in original unopened packaging, subject to a 20% restocking fee. Return freight is at your cost unless the error was ours.

What can be returned

Stock items in resaleable condition: unused, complete with any fittings or hardware that came with them, and in the original packaging with labels intact. We have to be able to sell it to the next customer as new, which is what the condition requirements are for.

What cannot

• Special and non-stock orders. Once we have placed the order with the manufacturer we cannot return it either. This is why those orders take a deposit.
• Cut lengths of wire and cable. A cut reel cannot be sold on.
• Items used, installed, or damaged after delivery.
• Items missing their packaging, labels or component parts.

If the error was ours

If we shipped the wrong item, or an item arrives damaged or short, there is no restocking fee and we pay the freight both ways. Tell us within 2 business days of delivery so we can claim against the carrier — after that the carrier will not entertain it, and the loss becomes ours or yours rather than theirs.

Check the count against the packing slip before signing. A signed clean delivery receipt makes a shortage claim much harder to win.

How to start a return

1. Email admin@vcanelectrical.com with your quote or order reference, the lines you want to return, and the reason.
2. We reply with a return authorisation and tell you where to send it, or arrange collection if the error was ours.
3. Send the material back, or bring it to the counter at 3155 Pepper Mill Court, Mississauga, ON L5L 4X7 during opening hours.

Please do not send material back without a return authorisation. An unannounced delivery with no paperwork cannot be matched to an order, and we will not be able to credit it.

Credits

Once the material is back and checked, we issue the credit to the original payment method, less the restocking fee and any outbound freight already incurred. Where you have an open order with us, we can apply it to that instead — say so and we will.

Questions before you buy

If you are unsure whether a product suits the job, ask before ordering rather than after. Email admin@vcanelectrical.com or call +1 647 335 6070 — a two-minute conversation is cheaper for both of us than a return.

Last updated: 2026-09-25